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TROUBLESHOOTING
If your TV does not operate normally or cannot be turned on, please check the following troubleshooting questions. Remember also to check any
other connected electronic device, such as DVD or Blu-ray player to pinpoint the problem. If the TV still fails to operate normally, please contact
technical support.
The TV does not operate properly
The TV does not respond
‡ The TV may freeze up during use. Disconnect the power cord from the power socket for a few minutes. Reconnect
when pressing any
buttons
‡ Check that the TV is connected to the power supply.
TV cannot be switched on
‡ Make sure all connected AV devices are switched off before switching on your TV.
‡ Check to see if there are any objects between the TV and the remote control causing an obstruction. Ensure that you
The remote control does
not work
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‡ Install new batteries.
‡ Check the power of the TV. The power supply maybe interrupted.
Power is suddenly turned
‡ Check if the sleep timer is set.
off
‡ Check whether the Auto Standby is activated.
The video function does not work
‡ Check whether the TV is switched on.
No picture & No Sound
‡ Try another channel. The problem may be caused by the broadcaster.
Picture appears slowly
‡ This is normal; the image is muted during the TV startup process. Please contact your service centre if the picture
after switching on
‡ Adjust the settings in the Picture menu.
No or poor color or poor
‡ Try another channel. The problem may be caused by the broadcaster.
picture
‡ Check if video cables are connected properly.
Horizontal/Vertical bar or
‡ Check for local interference such as an electrical appliance or power tool.
picture shaking
‡ The station or cable channel may be experiencing problems; tune to another station.
Poor reception on some
‡ Station signal may be weak, reposition the antenna for better reception.
channels
‡ Check for sources of possible interference.
the power cord and try to operate it again as usual.
are pointing the remote control directly at the TV.
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