Whirlpool W10529641A Guide D'utilisation Et D'entretien page 57

TROUBLESHOOTING
First try the solutions suggested here or visit our website at www.whirlpool.com/product_help – First try the solutions suggested here or visit our website at www.whirlpool.com/product_help –
In Canada www.whirlpool.ca for assistance and to possibly avoid a service call. In Canada www.whirlpool.ca for assistance and to possibly avoid a service call.
If you experience If you experience
Vibration or Off-Balance Vibration or Off-Balance
Vibration, rocking, or Vibration, rocking, or
Feet may not be in contact with the Feet may not be in contact with the
"walking" "walking"
floor and locked. floor and locked.
Washer may not be level. Washer may not be level.
Load could be unbalanced Load could be unbalanced
or too large. or too large.
The shipping bolts are still in the The shipping bolts are still in the
back of the washer. back of the washer.
Noises Noises
Clicking or metallic Clicking or metallic Door locking or unlocking. Door locking or unlocking.
noises noises
Objects caught in washer Objects caught in washer
drain system. drain system.
Gurgling or humming Gurgling or humming Washer may be draining water. Washer may be draining water.
Rolling or sloshing Rolling or sloshing Steel balls in the balancing system Steel balls in the balancing system
and occasional clicking and occasional clicking are balancing the load. are balancing the load.
(on slow-speed spin) (on slow-speed spin)
Water Leaks Water Leaks
Check the following for Check the following for
Fill hoses not attached tightly. Fill hoses not attached tightly.
proper installation proper installation
Fill hose washers. Fill hose washers.
Drain hose connection. Drain hose connection.
Check household plumbing for leaks Check household plumbing for leaks
or clogged sink or drain. or clogged sink or drain.
Water or suds leaking Water or suds leaking
Not using HE detergent or using too Not using HE detergent or using too
from door or rear of from door or rear of
much HE detergent. much HE detergent.
cabinet cabinet
Residue on door glass. Residue on door glass.
Door opened during "Add Garment." Door opened during "Add Garment."
Washer not performing as expected Washer not performing as expected
Load not completely Load not completely Water level not visible on door or Water level not visible on door or
covered in water covered in water does not cover clothes. does not cover clothes.
Possible Causes Possible Causes Solution Solution
Front and rear feet must be in firm contact with floor, and washer Front and rear feet must be in firm contact with floor, and washer
must be level to operate properly. Jam nuts must be tight must be level to operate properly. Jam nuts must be tight
against the bottom of the cabinet. against the bottom of the cabinet.
Check floor for flexing or sagging. If flooring is uneven, a 3/4" Check floor for flexing or sagging. If flooring is uneven, a 3/4"
(19 mm) piece of plywood under your washer will reduce sound. (19 mm) piece of plywood under your washer will reduce sound.
See "Level the Washer" in Installation Instructions. See "Level the Washer" in Installation Instructions.
Avoid tightly packing the load. Avoid washing single items. Avoid tightly packing the load. Avoid washing single items.
Balance a single item such as a rug or jeans jacket with a Balance a single item such as a rug or jeans jacket with a
few extra items. few extra items.
Item or load not suitable for selected cycle. See "Cycle Guide" Item or load not suitable for selected cycle. See "Cycle Guide"
and "Using Your Washer." and "Using Your Washer."
See "Remove transport bolts from washer" in the See "Remove transport bolts from washer" in the
Installation Instructions. Installation Instructions.
The door will lock unlock and lock again. You will hear 3 clicks The door will lock unlock and lock again. You will hear 3 clicks
after touching and holding START. This is normal. after touching and holding START. This is normal.
Empty pockets before washing. Loose items such as coins Empty pockets before washing. Loose items such as coins
could fall between washer drum and tub or may block pump. could fall between washer drum and tub or may block pump.
It may be necessary to call for service to remove items. It may be necessary to call for service to remove items.
It is normal to hear metal items on clothing such as metal snaps, It is normal to hear metal items on clothing such as metal snaps,
buckles, or zippers touch against the stainless steel drum. buckles, or zippers touch against the stainless steel drum.
The pump may make a humming sound with periodic gurgling The pump may make a humming sound with periodic gurgling
or surging as final amounts of water are removed during the or surging as final amounts of water are removed during the
spin/drain cycles. This is normal at certain stages of the cycle. spin/drain cycles. This is normal at certain stages of the cycle.
This is normal at certain stages of the cycle. This is normal at certain stages of the cycle.
Tighten fill-hose connection. Tighten fill-hose connection.
Properly seat all four fill-hose flat washers. Properly seat all four fill-hose flat washers.
Check that the drain hose is properly secured to drainpipe or Check that the drain hose is properly secured to drainpipe or
laundry tub. laundry tub.
Water can back up out of a clogged sink or drainpipe. Check Water can back up out of a clogged sink or drainpipe. Check
all household plumbing for leaks (laundry tubs, drain pipe, all household plumbing for leaks (laundry tubs, drain pipe,
water pipes, and faucets.) water pipes, and faucets.)
Only use HE detergent. Suds from regular detergents can Only use HE detergent. Suds from regular detergents can
cause leaking from the door or rear of cabinet. Always measure cause leaking from the door or rear of cabinet. Always measure
detergent and follow manufacturer's directions based on your detergent and follow manufacturer's directions based on your
load requirements. load requirements.
Periodically clean the underside of the glass window to avoid Periodically clean the underside of the glass window to avoid
potential leaks. potential leaks.
Water can drip off the inside of the door when the door is Water can drip off the inside of the door when the door is
opened after the start of a cycle. opened after the start of a cycle.
This is normal for an HE front load washer. The washer senses This is normal for an HE front load washer. The washer senses
load sizes and adds the correct amount of water for optimal load sizes and adds the correct amount of water for optimal
cleaning. cleaning.
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