HemoCue Hb 201+ Manuel D'utilisation page 19

Troubleshooting
EN
If the problem remains after recommended actions below are taken, contact the HemoCue distributor or HemoCue AB. The analyzer should be cleaned prior to service,
see section Maintenance for instructions. If any spare parts are lost or damaged, see section Components.
Do not open the cover of the analyzer. Warranty is void if analyzer has been opened.
* Follow relevant section in this operating manual.
Error Code
Error code is displayed
E00
E01–E02
E03
E05, E06
E07
E08
E09-E30
E35
Explanation
May be a temporary fault or faulty electronics /optical parts.
1. Faulty microcuvette.
1. Dirty optical parts.
2. Analyzer too hot/cold.
3. Magnet missing in cuvette holder.
1. Analyzer exposed to direct light.
1. Analyzer too hot/cold or exposed to direct light.
1. Battery power too low.
1a. The absorbance is too high.
1b. Faulty microcuvette or sample.
1c. Dirty or blocked optical parts.
1. Internal error in analyzer.
1. Current measurement incorrectly stored.
Action
Turn analyzer off. Turn on after 30 seconds. If the problem continues, see specific error code
below or the analyzer needs service.
1a. Check expiry date.
1b. Fill a new microcuvette and perform measurement. *
1. Clean optical parts. *
2. Turn analyzer off, allow to reach operating temperature before use.
3. Order new cuvette holder.
1. Avoid direct light exposure.
1a. Turn analyzer off, allow to reach operating temperature before use.
1b. Avoid direct light exposure.
1a. Batteries need to be replaced. *
1b. Use power adapter.
1a and 1b. Ensure analyzer and microcuvettes are used according to operating manual and
relevant package insert.
1a and 1c. Clean optical parts. *
1. Clean optical parts. *
1. Delete all stored results.
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